Terms of Service

ChurchBase is a website and church management platform. Depending on your plan, the service includes your church websiteand site builder, hosting, custom domain support, integrations (such as Planning Center and Google Calendar), and the related tools we make available (the “Service”).

We also offer optional hands-on setup services — website build-out, content migration, and team training. These are not included in a standard subscription; they are available on our Custom plan or as a paid add-on under a separate Setup Services Addendum (see Section 4).

• You must provide accurate signup information and keep your account contact details current. Notices about your account will be sent to the account owner’s email address (see Section 16).
• You are responsible for the people you invite to your organization’s account and for keeping login credentials secure. Tell us promptly if you suspect unauthorized access.
• You must be authorized to act for the organization you sign up on behalf of.

• Plans. Your features and pricing are determined by the plan you select at signup (or later change to), as described on our pricing page. Your selected plan and price are part of this agreement.
• Trial period.New accounts may include a trial period as described at signup. When the trial ends, billing begins automatically at your selected plan’s rate unless you cancel first. If no active plan or payment method is in place when the trial ends, your site may be taken offline until billing is set up.
• Payment. Fees are billed in advance on a recurring basis (monthly, or annually if offered and selected) through our payment processor (Stripe). You authorize us to automatically charge your payment method for each billing period.
• Failed payments.If a charge fails, we will notify you and retry. If payment is not resolved and your subscription lapses, we may suspend the Service and take your site offline until payment is brought current. Reinstatement after suspension restores your site and data (subject to Section 8’s retention period).
• Plan changes. You may upgrade or downgrade at any time. Upgrades take effect promptly and may be prorated; downgrades take effect at the start of the next billing period. Downgrading may reduce available features.
• Price changes.We may change plan pricing with at least 30 days’ advance notice. If you don’t agree to a new price, you may cancel before it takes effect (Section 12).
• Taxes.Fees don’t include applicable taxes, which are your responsibility if they apply.
• Refunds. Except where these Terms say otherwise, fees already billed are non-refundable, including for partial billing periods.

If you purchase setup services (for example on a Custom plan), the scope, fees, and timeline are set out in a Setup Services Addendum signed by both parties. The Addendum is governed by these Terms; if the Addendum and these Terms conflict, the Addendum controls for the setup engagement. Without a signed Addendum, we have no obligation to perform hands-on setup, migration, or training work.

You agree not to, and not to allow your users to:

• upload or publish content that is unlawful, infringing, defamatory, or harmful, or that violates the privacy or rights of others;
• use the Service to send spam or engage in deceptive or fraudulent activity;
• attempt to probe, disrupt, or gain unauthorized access to the Service, other organizations’ data, or our infrastructure;
• resell, sublicense, or white-label the Service to third parties without our written agreement; or
• use the Service in violation of applicable law.

We may remove content or suspend accounts that violate this section. Copyright complaints may be sent to [support email] and will be handled promptly, including removal of infringing material where appropriate.

• You own your data. All content, media, and organizational data you or your members provide remain yours.
• License to us. You grant us the rights needed to host, display, back up, and process your content and data solely to provide and improve the Service.
• You are responsible for your content— including having the rights to everything you publish (photos, music, media) and for how you collect and use your members’ information.
• Member data & privacy. Your organization is responsible for the personal data of your members and visitors that you collect through the Service (including any data about minors). We process that data on your behalf as described in our Privacy Policy, which is incorporated into these Terms.

The Service integrates with third-party services such as Planning Center, Google Calendar, Stripe, and your domain registrar. Those services are governed by their own terms, and we don’t control their availability, pricing, or APIs. Features that depend on a third-party service may change or stop working if that service changes; we’ll make reasonable efforts to adapt, but we aren’t liable for third-party outages or changes.

• Export.While your subscription is active and for 30 days after cancellation or termination, you may export your content and data in standard formats, and we’ll provide reasonable assistance.
• Retention. After that 30-day period, your site may be taken offline permanently and your data deleted from active systems. Residual copies may persist in routine backups for a limited time before being purged.

The ChurchBaseplatform — its software, design system, templates, and underlying code — remains our property (or our licensors’). These Terms give you a right to use the Service while subscribed, not ownership of it. Custom design assets created specifically for your site under a Setup Services Addendum are yours to use on the platform while your subscription is active. Feedback you give us about the Service may be used by us without obligation.

• We make commercially reasonable efforts to keep the Service available, and we maintain backups of platform data.
• Support is provided via email/chat during normal business hours, with reasonable response times.
• Occasional downtime may occur for maintenance, updates, or causes beyond our control. Where practical, we’ll schedule maintenance to minimize disruption.

• Term. These Terms apply from the date you accept them and continue while you have an account.
• Cancellation by you.You may cancel with 30 days’ notice via your account settings or by emailing us. You won’t be charged for billing periods that start after the notice period ends.
• Cancellation by us.We may discontinue your subscription with 30 days’ written notice.
• Suspension or termination for cause.We may suspend or terminate your access immediately if you materially breach these Terms (including the Acceptable Use section), if your account is used unlawfully, or for continued non-payment (Section 3). Where reasonable, we’ll notify you and give you a chance to fix the problem first.
• Effect. On any cancellation or termination, Section 8 (export and retention) applies. Sections that by their nature should survive (ownership, liability limits, confidentiality, governing law) survive termination.

We may update these Terms from time to time. For material changes, we’ll give at least 30 days’ notice by email or in-app notice before the changes take effect. If you don’t agree to updated Terms, you may cancel before they take effect; continuing to use the Service after the effective date means you accept the updated Terms.

We provide the Service in a professional, workmanlike manner. Otherwise, the Service is provided “as is” and “as available”, without other warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We don’t warrant that the Service will be uninterrupted or error-free.

To the fullest extent allowed by law:

• Neither party is liable for indirect, incidental, or consequential damages (including lost revenue, lost donations, or lost data beyond our backup obligations).
• Our total liability arising out of these Terms is limited to the amounts you paid us in the three (3) months before the event giving rise to the claim.
• These limits don’t apply to your payment obligations, your indemnification obligations, or either party’s misuse of the other’s confidential information.

You will defend and indemnify us against third-party claims arising from your content, your use of the Service in violation of these Terms, or your violation of law or third-party rights (for example, a claim that media published on your site infringes someone’s copyright).

We send notices to your account owner’s email address and/or in-app; you send notices to [support email]. Notices are effective when sent, provided the sender doesn’t receive a delivery failure.

• Governing law & venue. These Terms are governed by the laws of the State of Florida, and disputes will be handled in the state or federal courts located in Florida.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Publicity. We may identify your organization by name and logo as a ChurchBase customer; you may opt out anytime by emailing us.
• Confidentiality.Each party will keep the other’s non-public information confidential and use it only as needed under these Terms.
• Assignment. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets; the same applies to us.
• Entire agreement. These Terms (with your selected plan, our Privacy Policy, and any signed Setup Services Addendum) are the entire agreement and replace prior discussions. If a signed Addendum conflicts with these Terms, the Addendum controls for its engagement.
• Severability & waiver.If any provision is unenforceable, the rest remains in effect. Not enforcing a provision isn’t a waiver of it.

Questions? Contact us at [support email].